Financial

How do I file a claim?

That depends on the claim you wish to file. 

• If the claim is for reimbursement of medical care provided through the private sector, the claim must be submitted to your preferred treatment facility   
• Claims for VA adjudicated disability or pension, or any other monetary benefits should be submitted to your nearest VA regional office. You may contact them at 1-800-827-1000   
• For any other medical benefit related claims, please contact your nearest VA health care facility

How come VA does not bill Medicare?

Law prohibits VA from billing Medicare for care.

I don’t have insurance, will VA still treat me?

Yes, whether a veteran has or does not have insurance plays no role in determining whether that individual is eligible for VA health care benefits.

Will you bill my insurance carrier?

The law requires VA to bill insurance carriers for covered veterans. Some veterans may have health insurance coverage under a spouse's policy. If you are receiving care for a nonservice-connected disability and have health insurance, your insurance carrier will be billed. VA does not bill your health insurance carrier for VA-adjudicated service-connected disabilities. (An adjudicated service-connected disability is one for which you have filed a claim and VA has determined that you are service-connected)

I can’t afford to make copayments. What do I do?

There are two options: 

• The first option is to request a waiver for paying your current debt. If you request a waiver, you must submit sufficient proof that you can not financially afford to make payment to VA. This process could take several months; please contact the Revenue Coordinator at the VA health care facility where you receive care.   
• The second option is to request a hardship determination to avoid future debts. You will need to submit specific financial information about your current year income. A decision will be made based on information you provide.

What are my specific copayments?

For more information on the current copayment rates, go to: http://www.va.gov/revenue. 

Do all of my copayments have to be paid at one time?

You have several options. If this becomes a hardship for you, the Revenue Coordinator at your local VA may establish a payment plan for you.

Can VA bill my insurance company for treatment of a service-connected disability?

No, they cannot.

Why should I provide my insurance information to VA?

If you are a Priority 7 veteran, providing us your insurance information will allow us to bill your insurance carrier, which will offset part or all of your copayment. The law requires VA to bill private health insurance companies for all nonservice-connected care a veteran receives. VA’s budget and your future care could depend on the amount VA is able to collect from private health insurance carriers. By not giving us insurance information you may be limiting your future care and that of many other veterans. 

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